The Advantage Support Ticket on Web Hosting Company

If you have previously worked with a web hosting company, you must know about support ticket. When customer encounters a problem in utilizing their server, they need to use a ticket to report the issue to the hosting provider then waits until the problem is fixed. Why does web hosting company use ticketing system to run its customer service? What are the advantages of using such system?

The Benefits of Using Ticketing System in a Web Hosting Company

Here are the reasons why web hosting company utilize ticketing system to run its customer service system.

  1. Ensure That No Request is Missed

Some companies work conveniently when handling their customer requests for support using e-mail or phone call. However, most companies tend to experience issue with the conventional technique. They tend to miss a request every once in a while. Ticket ensures that there is no request that will fly under your radar because everything is presented as list in the software. There will be a sign to help identifying whether the issue has been resolved or not.

  • User Friendly Interface

From customer perspective, ticketing system might be more desirable than the plain old e-mail. Customer only needs to go to the hosting provider’s website or log into their server account in order to file in a ticket. Filling in the ticket is not complicated at all. The process can be done within minutes. There is no need to create an entirely new e-mail body to report problem to the hosting service company.

  • Organizing Requests Better

As expected, the web hosting company will receive numerous customer service requests. Sometimes, the number is not only within hundreds. It can reach thousands, especially if the company has wide outreach. Ticketing system will help customer service officers organizing the requests in better manner. It can be organized based on time and difficulty level. That way, the officers will be able to make priority list and making sure that everything is done in timely manner.

  • Keeping History about  Issues and Resolution

Sometimes, the customer support officers encounter rare problem that ask for unique resolution. If you do not record such problem and the resolution, you will have trouble when encountering similar issues in the future. The ticketing system is able to keep record of every support ticket (which lists the issue and resolution) in the company’s database. That way, customer support officers only need to search for specific issue in the database to help their customer.

  • Encourage Collaborative Problem Solving

The ticketing software is available in real time. It means that several support officers can handle the list at the same time. Sometimes a problem needs more than one person to solve it. The ticketing system allows officers to work collaboratively in order to make sure that the problem is solved completely.

  • Efficiency of Time

Ticketing software also promotes efficiency of time. When customer uses e-mail to report their problem, customer service needs to match the customer’s e-mail address with user’s number before finally getting to solve the issue. That takes more time than necessary. With tickets, everything is already integrated to the system. Customer no longer needs to wait for days to get their problem resolution.

Recommended Cheap Windows Hosting

Why You Need SSD for Web Hosting?

SSD or Solid State Drive is considered to be one of the most important aspects when it comes to web hosting. Among all kinds of web hosting, SSD web hosting is preferred because of its stability and reliability. If you plan to create a website and have not decided on what types of web hosting to choose, here are some reasons why you need SSD web hosting.

The Reasons to Choose SSD Web Hosting

Well, there are numerous reasons that will convince people to choose SSD web hosting. Among those reasons, here are five most popular reasons for it.
1. It Gives You Faster Web Hosting
There is nothing more annoying than having a slow website. That’s why you need to consider SSD web hosting. This one is blessed with better performance, especially when it comes to loading the website and delivering the information to visitors. In addition, SSD does not need any movement to locate the information, unlike HDD (hard disk drive) hosting, thus providing faster web hosting to satisfy visitors.

2. It Provides More Reliability
When HDD is available in physical form, SSD is not. By not taking any physical form, the SSD becomes more reliable. It is not vulnerable to data loss or physical damage. It enhances the reliability of web hosting. The SSD is also free from lots of mechanical parts, giving more security and making it less prone to errors and damages.

3. It Gives You Sophisticated Mechanism
SSD web hosting is using more advanced technology compared to HDD, especially when it comes to data processing. The disk used in SSD is also less sensitive than the disk in HDD. Therefore, SSD web hosting is safer for your data because even the smallest piece of your website’s data can be kept safe and sound on the disk. Eventually, all these great things leas to good browsing experience for visitors and users.

4. It Improves Your Business
Overall, having a website hosted on SSD is going to provide the visitors a great experience. They can access your website easily in great speed. Of course, they will have great impression toward your website and business. Eventually, your business is going to soar because search engine like Google prefers to have fast-loaded website on the top of ranking. As the result, your website will appear on the first page on search engine.

5. It is a More Sustainable Choice
If you are paying great attention to the sustainability of earth, surely you want to choose SSD over HDD. SSD is more eco-friendly for it does not take any physical form. It consumes less energy as well.
Now, you know there are quite a lot of reasons why SSD is definitely needed in web hosting. Having a website on your own means you want the best for it. In order to protect your data and provide better access for the visitors, make sure you use SSD as this is the best kind of storage a website can probably get.

The Latest of Dotnetnuke Version

Dotnetnuke is CMS platform using .NTE framework in Windows-based operating system. It is open source as tool for web creator, designer, and developer. As you know, there are many CMS with similarity and difference. What are the benefits in using Dotnetnuke? Well, the latest version receives updates and upgrade to adjust with recent internet technology.

Exploring the Features in Dotnetnuke

Before going further, you need to know about CMS or content management system. It is platform that becomes the top tool in website development. You do not need to worry about complex coding. CMS simplifies website development because it uses ‘what you see is what you get’ technology. To add content, you just write directly as similar to writing email with word setting. To change the default layout, just replace the old theme with new one. Website needs particular widget, such as advertisement bar, chatting box, multimedia area, etc. To fulfill such needs, CMS has a module.

1. Skin and theme
Skin and theme is the part of appearance and layout. Dotnetnuke uses default skin for standard website. After users upload the content, there is feature to see what website looks like. Default layout will appear immediately and that’s what viewers will see when accessing your website. Skin is related to color and appearance, but the theme focuses on layout. Both go side by side to deliver overall look on website.

What is layout in website? When accessing certain website, homepage is divided into several sections. The content is mostly at center while the menus and hyperlink will be at the top or left. There is also section for advertisement, announcement, and copyright disclaimer. Website also has area for interactive menu. Those are the parts of layout that are available in one theme. If you want to get different layout, you need to utilize new skin and theme in Dotnetnuke.

2. Pages and module
Page is area where users put the content. Dotnetnuke gives flexibility to adjust the page. You may change font size, font type, attach file, add picture or photo, embed with video, etc. When adding content, users upload automatically to server. In layout, you see many parts that easily customized. That’s called module because it acts as single object. You can modify, edit, delete, replace, and add the new one. Module is the key where users can create many type of website. You need chatting box and module for that purpose.

3. Safety and security
Safety and security aspects play the crucial thing in website. Nowadays, internet has much dangerous stuff, like hacking, virus, scam, malware, and Trojan. How does CMS handle such situation? Most of CMS users are not knowledgeable in internet security. As it mentioned above, they do not know much about coding. To overcome security issue, developer enhances features related to this aspect. You will get the best and safest safety and security in the latest Dotnetnuke version.

CMS helps web developer to shorten unnecessary task. For installation, you need to visit official website and choose the standalone installation. This CMS is only available on Windows, and the latest version is recommended. For your information, Dotnetnuke needs preliminary application for local server and host. Make sure to install them before starting to design and develop the website.

What Is a Payment Gateway?

As the growth of e-commerce, people start to get used to term of payment gateway. This is important term in the whole process of e-commerce, especially related to payment process and procedure. Of course, it is important to understand this term well. Although you may not be the one who often use services of e-commerce, it is still important information to know. There can be possibilities where this term may develop and it can have wider ranges or no longer limited only to the process in e-commerce transaction.

Definition and Important Information about Payment Gateway

Simply, payment gateway can be understood as services provided by the e-commerce company to process transaction. Specifically, this is to process payment by using credit cards to pay things bought in online store. This gateway will transfer certain information needed in the payment process. The information will be transferred into certain portals where there are sellers or providers of e-commerce and authority of bank involving there. In this case, there are some important tasks done by the gateway in transaction process and these are some of them.

1. Encryption
As what is the concept of encrypting, this process works when users or buyers access the website. Then, the website will encrypt the data and these will be sent to the provider or vendors of certain e-commerce. In this encryption task, gateway will send data of transaction, so it will be processed to the step of payment.

2. Authorization request
In the task of encryption, data transfer involves vendors of e-commerce. In the authorization, data of transaction will be sent to bank issuing the credit cards. Based on the data, the bank will decide whether they are going to approve or deny the request.

3. Processing the order
After certain data are sent to vendors as well as the bank and get the response, the gateway will process the payment. Since there has been decision from issuing bank, transaction can be proceeding and merchants can follow up the order. These may look like complicated process, but these only takes few minutes.

4. Transaction
After those things are proceed by merchants, gateway will clear the transaction. Of course, this process will only work when merchants have finished and completed their jobs in dealing with orders, such as shipping the things ordered by buyers.

These are some basic information and process of payment gateway. In this case, it is clear that the gateway makes transaction easier. It is not just to shorten the transaction process, but it also involves process of verification and authorization. These two processes are important and these cannot just be ignored. Of course, there are also many parties involved in payment process by using gateway. All of them needed in the transactions get the necessary information, so there can be fast and clear authorization to follow up the order. Although these descriptions may sound simple and fast, actually it happens because there have been established systems and technology. Without these systems, payment gateway may not run smoothly.

Low Price vs High Price in Web Hosting

Like other services, web hosting service has a price, and like other selling items, the prices offered to vary. The definition of the website itself is only a place of information in cyberspace and does not have a physical form as if affecting the sale value as well. So, many people prefer web hosting at a low price than the one with a “reasonable” price and more features or security. This time, we will explore more deeply about the world of web hosting, especially about the features, prices offered, and why expensive web hosting is even better than those that have cheap prices.

Web Hosting Price at Stake

Before getting into the price problem, it is good to first write about the sale value of a website. If you are not a website developer or owner, you might only see the selling value of website in terms of design and content, but it turns out to be far more than that.

For those who want to create and manage websites professionally, in addition to the appearance of the user interface and content, you also need to pay attention to the speed of access, user experience, domain name, search engine ranks, and more. Some of those might not be expensive, but if you put them together, it can create a rather big dent on your wallet.

Here are some distinct differences in features between low price and high price websites that you need to know.

1. Performance speed
When talking about websites, you will definitely gaining concern about the speed of access, and that sector is often played by either high price or low price websites. High-quality web hosting will certainly provide significant website access to its customers. Meanwhile, low-priced websites will have a long loading time; some cheap server may even crash at certain times of the day. If you want your website to have high traffic, you will definitely use high price web hosting for the quality itself.

2. Security issue
Although SSL certificate is quite cheap, certain company web hosting might not get the memo. Many of them did not want to change their security protocol to be safer, so they tend to expose their customer data to a bigger threat. Security is arguably an emergency cost, but who knows someday there is a big danger that threatens your website; you will better come prepared.

3. Reliable features
The features offered by each web hosting are diverse, but the way they offer these features can be a reference to their price. Web hosting with good qualifications will provide the best features, such as import/export features or code-testing abilities. Meanwhile, bad web hosting will even trap you to pay for the sake of first-grade features.
Whether or not a web hosting is cheap, it is a personal preference. It is only an overview of what you get from both types of web hosting. But just to be sure, you should give it the best quality for this kind of choice.

The Importance of Choosing Name for Domain Name

Domain name is an important aspect of business. It is way more than a technical shortcut for the business’ website. A good domain name that can be easily remembered usually enhances the growth of the business. When the domain name of website is also short and unique, the website is going to be prevented from getting lost in the massive cyberspace out there. Below is the further explanation of the importance for choosing the right domain name for your business’ website.

Why Domain Name is Essential for Your Business?

In fact, there are numerous benefits which surely exist when it comes to getting a high-quality domain name for business website, so your business brand is going to look more professional. Besides, a website with premium domain name usually gets better traffic and the higher ranking on search engine. Surely, the domain name can be considered to be a great asset for your business in the near future. Here are the other reasons why domain name is important for this matter. Let’s check them out.

1. Giving High Visibility
When the website is using high-value domain name, it will be easier to remember. Such name is usually short and descriptive. This is why it is easier to remember. Give a great domain name for your business’ website will bring the high visibility for people to visit your website. This way, numerous people will be familiar to your business and give you more potential customers and clients. Eventually, this premium domain name is going to bring huge profit for the business.

2. Improving the Credibility of the Business
As we know, a business with premium domain name is usually acknowledged better. The business will have better reputation and known as a well-established and legitimate business. The credibility of your business will surely improve and people can trust your business more easily, thus keep enhancing your business’ professionalism and profits in the future. You do not have to worry about the potential customers questioning reputation of your business when you have a high-quality domain name for website.

3. Getting More Traffic
In addition, premium domain name is usually receiving higher traffic. When people are searching for your business and you get premium domain name that use the name of business, the search engine will show your website on the top list. When the traffic is great, the ranking of your website on the search engine is going to be higher as well. It will always be on first page. In this case, your potential customers will not find it hard to get an access to your business and your website’s traffic is also going to be great.
Well, it is not quite clear that your business can acquire great benefits from using a high-quality domain name. Therefore, you should really consider wisely about the name that you pick for the website. Remember this: do not take the naming process for granted because the name will eventually be a part of your business’ success.

Do We Need Static IP?

Have you ever heard this term before? This static Internet Protocol is a fixed number determined to a certain computer by Internet Service Provider. This kind of IP address is different to DHCP (Dynamic Host Configuration Protocol) IP address which can be changed easily. The static IP address can be connected almost through any kind of devices, like desktops, laptops, routers, and phone tablets.

Some Reasons That Make Static IP is a Necessity

Well, as we know, this thing becomes the hottest trend on most businesses because they want to make a clear and definitive way for clients to access their server.

1. Stabile, Clear-Cut Identity for The Clients
With static IP Address, you can have a specific server to make it faster and easier for clients or potential clients to access your services. By using this IP Address, you will have you own domain name which will be appeared on the search engines or clients’ browser when they type it.

Moreover, static IP address gives the best endorsement way for your company. With an optimum name resolution through the wide area networks (WANs), it ensures the device that’s connected to be reachable by its predetermined host name. It is also easier for the geo-location to detect and give more accurate location by using static IP Address. You can also have your own private SSL Certificate. Another advantage of using this is that they reduce the risk of conflicting IP Address. If you are using DHCP or dynamic IP address, some addresses may be already used statically elsewhere.

2. Easily Connect & Faster Downloading
In addition, this IP Address provides a faster and easier way in terms of connecting to internet and its process of downloading. The refresh time while using the usual dynamic IP Address potentially directs to the servers’ downtime. This case will not be happening if you are using static IP address. Your business sometimes needs to accept large number of files, and this IP Address is suitable for you as it supports the File Transfer Protocol well. Clients can have a trusted way to access your server. You don’t have to worry even if the DNS server is aborted, because the static address support a way where the computers is connected directly, so the files will still be accessible. Those advantages lead you to another advantage as it means you have doubtless backups. It also serves you with more flexible manner in accessing the internet. The static address can still be easily reached even in some remote areas worldwide.

3. Handy Maintenance
Static IP Address might be the best solution for your business rather than the dynamic one since it is easier and simpler to establish, in terms of handling. The networks administrators can conveniently track the Internet traffic and determine some access to particular users using IP address identification.

With many advantages as mentioned before, now you might realize the importance of having static IP address for running your on-going business in a smoother way.

How to Enhance Your Server Speed

Server plays the major thing in website and hosting. In early 2000s, having website with loading time 10 seconds was the fastest one. Today, two seconds are too long for responsive time. With smartphone and mobile devices, server should be less than one second. How do you enhance and increase server’s speed? There are several ways to answer that question.

Try These Methods to Enhance Server Speed

Well, you should know the basic knowledge related to what server does. When you access website from your computer or device, you act as client that requests data. Server is where databases and information are stored. Faster server will be capable to receive and response request from client in no time. As the result, clients will get what they want.

1. Enabling cache
Server has system to recognize cache that comes from particular client. It is like preference related to what client wants and does when accessing server. With enabling cache, server decreases time response significantly. Do not worry to start over because the request is identified immediately from cache stored in server system.

2. Simplified design and template
Complex website requires more space for hosting, storing, and processing. You have experience when accessing website with full picture, video, and fancy stuff in homepage. They look attractive, but take time until everything is delivered to client’s device. In that case, server store more data and send big information. It is not effective and efficient way because it reduces server’s speed. To overcome this situation, you better use simple template with suitable theme.

3. Operating system and application
In general, server is similar to regular computer with processor, memory, and storage. To fasten the speed level, just pick the most suitable operating system and application. Keep in mind the best OS is not about the newest one, but capable to make server faster. Today, server may have open source or proprietary operating system. Each has pros and cons, so choose the one that provides faster speed. Operating system will go side by side with application and software installed in the server. If there are two kinds of software with the same function, pick the most efficient one with lowest memory.

4. Database optimization
To enhance server speed, you can start from database. Server does many things from storing, processing, retrieving, and sending data. In this case, you need to optimize the database as efficient as possible. Quick processing shows how efficient the server can work.

5. Hardware upgrade
If you ask person with no background in technology about enhancing server speed, the most common answer is to get the new device. Well, new computer comes with better and faster performance. That’s the fact that you cannot deny. You will spend much cost for upgrading hardware, but it’s very worth it. With new hardware, the speed is faster and it’s capable to send data more efficient. If your budget is limited, start from small portion like replacing HDD to SSD. Therefore, the latest hardware delivers the fastest server at all.

Five Reasons Cloud Hosting will Change the Way you think about Website Hosting

Five Reasons Cloud Hosting will Change the Way you think about Website Hosting

Cloud Hosting or Cloud computing had been well developed for many years and many companies realized that this is a great way that is more efficient that the other traditional IT infrastructure. There are five main reasons why you have to choose Cloud Hosting and it will change the way that you think about website hosting. Below is the further explanation that we will share.

Faster Disaster Recovery

Some years ago, most companies had to use off site data back up to be recovered from a problem. By using Cloud hosting system, a company will back and run only on some hours after a problem or disaster occurred. It is because all the data had been already kept and accessed off site.

Cloud Hosting Offer More Applications

When bandwidth became cheaper and cloud hosting was wider, bigger area of cloud hosting will be available. Market will be grown larger and there will be more special software that can be accessed with cloud hosting or cloud computing. It will help you to reduce the cost of software for some companies with cloud basis on their system.

Cheap Cloud Hosting Better Storage Optimization

Cheap cloud hosting or cloud computing offers much better storage optimization. This is the next reason that we have to note. The cloud bill service is managed with how much data storage is needed. It will make a better data compression technique and somehow it can make a cheaper cloud hosting. More efficient technique size of data reduction is claimed as a cause to help some companies to press their data.

Cloud Based Analytics

Cloud based analytics becomes the next reason that cloud hosting can change your site about web hosting company. Many companies relied on analysis for making certain documents. Unfortunately, mostly they just can rely on yearly data information. On this case, cloud hosting or cloud company offers some data analytics for report per report. So, the system is not by paying the cost at the end of month. This is a good efficiency in economy that should be realized by the companies because they just need to pay based on the data that are used.

Shrinking on Site IT Departments

The last reason is shrinking on site IT Departments. This IT On site department will be reduced slowly with IT Support that is centralized to the cloud. This reducing application that is locally run means less IT people that are needed to support the usages. The support of IT Staffs will be limited on hardware support and infrastructure network.

In a conclusion we can say that whatever the needs for your IT Company, there is a solution with cheap cloud hosting basis to make your IT infrastructure is cheaper and more efficient to run. This is also a power that you have to use in order to compete with the other companies. It is because nowadays there are a lot of companies that realize this thing and start to use the cloud hosting.

Ultimate Guide on Marketing Product on the Internet

Ultimate Guide on Marketing Product on the Internet

Marketing your product on the internet can be a smart idea to increase the sales. It is because as time goes by the internet users are increasing and growing in number. In the other words we can say that Marketing Plan and Strategy are the important factors for supporting your business. Below, we will share some ultimate guides that can be beneficial for you who want to promote your products or business on the internet. So, check this out.

  1. First is the easiest way and it is free as well. You can do the promotion by straightly promoting your brands manually through some social media that is available today. As an example, you can promote your products and services at the Facebook groups, google+ or you can make a fanspage at Facebook and google+.
  2. The second guide is still a free way. You can do it by promoting your product on some community sites and online business forums that are existed on your country. You can make as much as member accounts on those kinds of sites to push the growth of your business. As an advice, you can also choose the community or forums that are appropriate with the products that you offered.
  3. This third way is not free. It means that you have to pay a little bit to do this guide. You can do this by making a blog or website and advertise your own products on that blog or website. As an example, you can place a banner on your blog or website or maybe you can make a review about the products that you offered. However, make sure that your blog or website has a high traffic so it can be easily founded by the users.
  4. The fourth guide is more costly by placing a banner on the other people’s websites. You can do it by searching on the internet about some blogs or websites with high traffic. However, you have to also remember for choosing the blogs and websites that are appropriate with your own products. After that, you can call those websites or blogs’ administrator and make a deal to work together and place your banner.
  5. Advertise on Google adwords is the next guide that you can do. This way is perfect for both the big or small advertiser. This is the most popular way for marketing and advertising a product. It can push your online business popularities on your local place or even globally and it can be appropriate with the market target of your products. Doing this guide is also an effective way to make an effective and efficient promotion. Try to advertise on Google adwords and you can make the users’ target, daily list, relevant keywords, demography and many more. For further information about how to make an advertising by using Google adwords, you can browse the internet and search all the information that you need.